When sitting down after a long day to watch your favorite anime, nobody wants to be greeted with an error message. While Crunchyroll is a popular streaming site, the infamous Error 1015 is a common message that plagues many users, no matter the platform.
Thankfully, there are a few ways to try and resolve the rate-limited issue. This article will explain everything you need to know to reclaim your Crunchyroll service.
Error 1015 Explained
Error 1015 can be found on any site or streaming service protected by the cybersecurity company Cloudflare. To protect a site from shutting down due to heavy traffic or DDoS attacks, Cloudflare’s processes monitor the site to ensure that user request rates don’t get out of control.
Too many users making too many requests, or inputting their information multiple times, can wreak havoc with the servers. As a result, Cloudflare will move to limit the rate of input of the user with Error 1015, displaying the message “You are being rate limited.” This error acts as a temporary ban and warning, preventing the user from accessing the site for a certain period. If you receive this message, you may be trying to do too much on Crunchyroll at once.
That said, the fault can also lie with the sites using Cloudflare. If the rate limit settings haven’t been configured to properly deal with user traffic, Cloudflare’s processes may be too strict and ban more users than necessary.
If you’re faced with Error 1015, it pays to try a number of different approaches to try and resolve it.
Crunchyroll-based Solutions
As Error 1015 comes from the site itself, the best place to start troubleshooting is on Crunchyroll.
Wait It Out
Patience may not be the first thing on your mind when being denied your favorite show, but most users report their Crunchyroll problems being resolved by simply waiting it out. The problem could be accidental, or you may have been making too many requests on the site, like trying to input your login details multiple times. Whatever the reason, the Error 1015 ban itself doesn’t last longer than 15 minutes.
If you still can’t access Crunchyroll after this time, then give it a few more hours, or maybe a whole day. Odds are that this is either an area or service problem that needs to be resolved on Crunchyroll’s side.
Check the Server Status
As of 2022, Crunchyroll registered 120 million users accessing its services, with 12 million of those being paid subscribers. Any site with such a huge user base is bound to run into problems every now and then. If you’re getting an error message, then it’s a good idea to check whether the whole server is down as well. Sites like Downdetector allow you to check not only the status of Crunchyroll but also if other users in your area are experiencing the same issues.
Update Crunchyroll
If you’re streaming from your smart device, then it may be a good idea to check if your app is fully updated, especially if you have your updates set to manual. Even if an app is one version behind, it can still cause compatibility problems with the latest firmware installed on your device. Newer software versions may also come with bug fixes detected by users of a previous build. It’s best to keep up-to-date.
Check Your Login Details
Are you sure you’re logged in? An unstable connection or session expiry may log you out without your knowledge. If you’ve been logged out of Crunchyroll for whatever reason, then the servers may be treating you differently from a paying subscriber and rate-limiting you. It’s always a good idea to confirm that you’re logged in and that your details are inputted correctly.
If you feel that your account is being targeted specifically, then you can always try logging in via a friend’s account and seeing if that resolves your issue.
Keep It Legit
If you’re using another method of accessing Crunchyroll besides the official website or app, then that may also be the cause of your error. Illegal streaming platforms and access methods may offer easy access but come with none of the support of the proper channels. Keep it above board and avoid any trouble.
Contact Crunchyroll
In the event of large-scale service problems, Crunchyroll should be aware of the problem and be actively trying to fix it. You can check for server updates via Crunchyroll’s X channel in the meantime. If you’re still facing persistent Error 1015 messages, then it may be time to contact them directly.
When contacting Crunchyroll’s customer services, you’ll be asked to submit a request form. From the dropdown list of issues, select Technical. In addition to all your personal details, be sure to add as much information about your setup as possible:
- Your streaming device and its model
- Your smart device and its OS
- Your streaming browser and version
- Your Crunchyroll app version
- Screenshots of the issue
Once you’ve submitted your request, the Crunchyroll team should hopefully be in touch via your inputted email address shortly.
Device-Based Solutions
How you access Crunchyroll could also be causing your rate limit error. Be sure to check your devices to address any potential problems.
Check Your Connection
While a connection itself won’t cause the Error 1015 message to appear, an unstable connection could make too many requests of Crunchyroll’s servers and initiate the ban. Also, any streaming service needs a steady connection to keep your account credentials validated.
Make sure you’re streaming with a steady connection. If watching on mobile, remember that your device usually prioritizes one data source. Check both your cellular and Wi-Fi connections. If you’re watching on Wi-Fi, make sure that you have enough bandwidth and aren’t on a high-traffic network.
Disable Your VPN
Much of the media that Crunchyroll hosts is subject to strict regional restrictions. If you’re using a VPN, you can access its servers from anywhere in the world, creating a potential minefield of legal issues. Crunchyroll has cracked down in recent years on illegal access, and your connection via VPN might be seen as one such instance by the site.
Try temporarily disabling your VPN while watching Crunchyroll, and see if your Error 1015 message is resolved.
Delete Your Cache and Cookies
Cache memory and the cookies stored by sites on your browser can be useful. They save relevant data and logins and make your loading times and browsing experience a lot smoother. Over time though, some cache data may get corrupted, or some cookies may prevent you from successfully refreshing information. This may affect your streaming experience. Whatever you’re using to watch Crunchyroll, it’s a good idea to clear the cache and cookies.
Restart Your Device
Giving your browser or device a reboot can really solve a lot of problems. Try a restart as a first or last-ditch attempt to resolve your rate limit error. If you’re using a smart device, then you can delete and reinstall the Crunchyroll app as well.
Stream Without Limits
Receiving an error message is always frustrating, especially when there seems to be no immediate cause or solution to fix it. Crunchyroll’s Error 1105 isn’t a rare problem though, and your frustration is shared by many fellow users. While patience with Crunchyroll’s servers is probably your best bet, there are extra tips and tricks you can try while waiting.
How often do you get the Error 1015 message on Crunchyroll? How did you resolve the issue? Let us know in the comments section below.
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